Adult safeguarding policies and guidance

Find out about our safeguarding policies and helpful information for professionals.

Our commitment to safeguarding 

Safeguarding adults means helping adults at risk who need support from community care services to keep their independence, remain safe and exercise choice in their life.

We undertake targeted work to safeguard at-risk adults and children. 

The people we support may be getting mental health and social care services, and could be at risk of abuse from someone they know or be a victim of crime. 

Reporting abuse 

Whatever the circumstances we encourage at-risk people to report the matter to someone in authority, such as their: 

• carer
• key worker
• GP 
• the police

You can also make an online report about an adult you believe is at risk.

What happens next

Once a report has been made, our statutory obligations begin with a multi-agency assessment and case conference. This is to decide a course of action, which is then subject to regular reviews. 

As part of the Metropolitan Police's standard operating procedure, at-risk adults are dealt with by specially trained officers.

Learn more about how we handle safeguarding concerns

Transforming social care

Safeguarding is a fundamental part of our commitment to transforming social care.

We are working to promote safer recruitment practices for people in receipt of direct payments. More broadly ensuring through safeguarding practice that we enable at-risk people to have as much choice and control over their lives as possible, to maximise their independence in a safe way.