Insurance and claims

The Insurance Service manages insurance policies, insurance claims, and provides risk management advice.

Our integrated insurance services work in partnership with other local boroughs, including: 

  • Royal Borough of Kingston upon Thames Council
  • Epsom and Ewell Borough Council
  • Surrey Heath Borough Council
  • Reigate and Banstead Borough Council
  • Tandridge District Council
  • Waverley Borough Council
  • London Borough of Merton Council
  • Mole Valley District Council
  • Spelthorne Borough Council

The Insurance Service also handles claims on behalf of the London Borough of Bromley Council.

Contact us

For any general Council insurance enquiries, email or call 020 8770 5353.

Fraud prevention and detection

Sutton Council takes fraud very seriously. If a claim is found to have been misrepresented, falsified or exaggerated, we will take all available actions to ensure justice is taken to protect the public purse.

In order to prevent and detect fraud, we may share information at any time with other organisations and public bodies. This includes but not limited to other local authorities and the police.

Call 020 8770 5353 to report insurance fraud to Sutton Council's insurance service. This can be in confidence and anonymously, if necessary.

Data protection

For more information on how we use personal information, see our privacy policy.


We are committed to improving the way we work and we welcome your comments on your experience of our service.

If you would like to provide feedback, you can do so by completing our online survey. This survey is only for your experience of our service and not decisions on liability.


If you feel that this service hasn’t been properly delivered, you can make an official complaint.

Your complaint should be about something that has happened in the last 12 months.

For further information on our complaints process visit our complaints and feedback page.