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By law you can ask a local authority to look at a decision that was made on your homeless application. The review can either confirm or overturn the decision made on your homeless application.
You can ask us to review any of the following:
The decision letter you receive from us will tell you if you can ask for a review.
If you want to ask for a review, you must do it within 21 days of receiving your decision letter.
You'll lose your right to review if you miss this deadline. You can ask us to accept a late review and give your reasons. However, we are not legally obliged to accept a late review request.
Special rules apply if you don’t receive the decision letter. A senior officer who was not involved in the original decision will make the review decision.
If you accept temporary accommodation and you want us to reconsider its suitability, you’ll need to demonstrate that the accommodation has become unsuitable since you accepted it because your circumstances have changed.
Once we’ve received your review request we'll write to you within 14 days and:
If the reviewing officer believes there was a deficiency or irregularity in the original decision or in how the decision was made, but is considering making an adverse review decision, special safeguards apply. The reviewing officer would then:
You, or someone acting on your behalf, can request a review in person at our offices, by email or by post. Please ensure you clearly request the review and highlight which decisions you want us to reconsider.
By law, we must notify you of the decision within 8 weeks of your review request, unless an extension has been agreed.
We'll try to make a decision as soon as possible, but the reviewing officer may need time to gather further information. In some cases, they may have to wait for another organisation to provide that information.
We'll send you a written copy of the review decision to the address or email address you’ve given us. If the decision goes against you, the letter will tell you why we made the decision.
You can collect a copy of the decision letter from our office at Civic Offices, St Nicholas Way, Sutton, Surrey SM1 1EA. If you don’t receive the letter, we can treat it as if you did receive it because we have made it available for you to collect.
You must tell the reviewing officer if your situation changes. We will take account of any relevant changes in your situation when making a decision on your review.
You may be committing a criminal offence if:
You can ask for temporary accommodation, but we’re not under a duty to provide it. The reviewing officer will determine your eligibility. We usually only arrange accommodation when the original decision was flawed, or when there are exceptional circumstances.
You don't have to wait for a review decision before making a complaint. For example, you can complain if you’re unhappy with how we’ve handled your case.
However, you should ask for a review if you want us to overturn a decision we’ve made on your homeless application.
More information about the complaints procedure (and a complaint form)
Find out how to make a complaint
You can also complain to the Local Government Ombudsman. The Ombudsman is likely to uphold a complaint if you’ve suffered injustice because we’ve mishandled your case.
However, the Ombudsman may decide they can’t investigate until you’ve exhausted our complaints procedure. Also, the Ombudsman may refuse to look into a complaint if you have a right of review or appeal.
Learn more about making an Ombudsman complaint
You can appeal to the County Court if you disagree with the review decision, or if we fail to notify you of a decision within 8 weeks (or within a longer period that has been agreed).
You can only appeal on a point of law. This means you have reasons for claiming that a legal error has been made in how the reviewing officer dealt with your review. You should get independent legal advice. A legal adviser will be able to tell you if you’re entitled to legal aid to pay for an appeal.
You might be able to get advice and representation from organisations such as Citizens Advice and Shelter.
You can also check if you're eligible for legal aid on the the gov.uk website.
We strongly advise you to provide a contact address so we can write to you during the review process.
You should also tell us if your address changes, even if it’s a temporary address.
If you’re moving from place to place or sleeping rough we suggest you get an independent adviser to represent you. We can then send your letters to them.
If your only way to keep in contact is via phone or email, ensure you provide a correct telephone number and email address and keep us updated if they change.
We can email the letters we’re sending you or we can phone you to tell you a letter is ready to collect from our office at Civic Offices, St Nicholas Way, Sutton, Surrey SM1 1EA.
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