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Environment Fixed Penalty Notices (FPNs) Kingdom

We give Fixed Penalty Notices (FPNs) for fly-tipping, littering (including spitting in public, dog fouling, and commercial waste duty of care inspections. You must pay the FPN within 14 days of it being issued.

Fines are issued by Kingdom Local Authority Services. Payment needs to be made to them, not Sutton Council.

To pay your FPN, you’ll need the reference number, which is 9 digits long and can be found at the top of the ticket.

Pay online

The easiest way to pay your FPN is online. 

Pay FPN online

Pay over the phone

Automated Telephone on 0800 781 6229. VISA, MasterCard, Switch and Delta are accepted.

Pay in person

You can pay by cash at any Payzone outlet. You will need the FPN which contains your unique barcode.

 

How to challenge a Fixed Penalty Notice

There are no formal grounds for appeal against a Fixed Penalty Notice (FPN). 

This is because an FPN is issued as an alternative to being prosecuted for the offence that's been committed.  By paying the penalty you discharge your liability for the offence.

Alternatively, you have the right not to pay the FPN and defend yourself in the Magistrates Court.

Complaints regarding an FPN and when we would consider cancelling an FPN

We would consider cancelling an FPN:

  • If the FPN shouldn't have been issued because the offender is under 18
  • If the person can't understand that they committed an offence
  • If there are significant extenuating circumstances that temporarily affect the ability of the alleged offender to comply with the law

Step 1

If you feel these apply to you or the person who received the FPN, the initial point of contact is Kingdom Local Authority Support.  Kingdom Local Authority Support will consider your case accordingly and a written response will be provided within 14 days.

No legal proceedings will initiated until a response has been sent to you.

Step 2

If you are not satisfied with how your complaint has been handled, you can contact the Council directly to register a complaint.  Any complaints received by the Council will be treated in accordance with the Council's corporate complaints process.

Reasons for complaint may include but not be limited to:

  • If you are concerned with the conduct of any Enforcement Officer
  • If you believe there may be legal grounds for challenge
  • If you feel that you may be exempt from prosecution
  • If you are not satisfied with the way in which your case has been handled by Kingdom Local Authority Support

You can contact the Council directly by submit your complaint along with any supporting documents via email or write to us at: Sutton Council, Civic Offices, St Nicholas Way, Sutton, SM1 1EA.

No legal proceedings will be initiated until a response has been sent to you.

What you can expect from us during the complaints process

Council Officers will independently review your case fairly without prejudice and will contact you with our findings.

  • We will listen to and take your complaint seriously
  • We will deal with your complaint fairly
  • We will tell you how long our investigations will take
  • We will apologise if we have done something wrong and tell you how we will put things right
  • We will keep all information about you confidential

Council Complaints process

1. Stage 1 Complaint

Once you've submitted your complaint, we will let you know that it's been received within 5 working days.

Complaints will be investigated and a response will be sent to you within 20 working days.

2. Stage 2 Complaint

If you are unhappy with the response from Stage 1, you have 28 days to request a Stage 2 review.

You will need to email or write to us explaining why you are dissatisfied and this request will then be reviewed by a senior council officer who has not been involved in your case before to reconsider your complaint.

We will send you a response within 20 working days or tell you if it will take longer and let you know when you can expect a full reply.

3. Refer to Local Government Ombudsman

If you are not happy with the outcome of your Stage 2 complaint you can refer your complaint to the Local Government Ombudsman.

At this stage, any Fixed Penalty Notice will need to be paid in full to avoid further legal action being taken.