Free early education and childcare complaints procedure

If you're unhappy with the delivery of Childcare Entitlement from a childcare provider, you should raise your concerns with them.

If you're unsatisfied with their response

You can contact Sutton Family Information service:

• by calling 020 8770 6000 for advice
• completing the online complaints form

We will reply to your complaint with an initial response within 14 days.

If you're not happy with the way we deal with your complaint

You may make a formal complaint by writing to:

Corporate Customer Care

Sutton Council

Civic offices

St Nicholas Way

Sutton

SM1 1EA

Phone us on 020 8770 5000

Send the complaints team an email