Building Control strategies and policies

Customer Care Policy

We are dedicated to providing the highest quality of service to our customers, residents and visitors. We aim to provide this in an efficient and fair manner and will listen to our customers’ views on how to develop the service.

To help achieve this we are committed to:

Equal opportunities

Our service will be based on fairness and openness. No one will receive less favourable treatment because of their race, nationality, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, age or disability.

Plain English

By providing clear advice in everyday language that people can easily understand.

Feedback

We look at your feedback to develop and improve our services. You can give us feedback by emailing building.control@sutton.gov.uk or by responding to one of our yearly customer service surveys when asked.

Conciliation and appeals

If there is a technical dispute regarding either the relaxation or dispensation with one or more requirements of the regulations that can’t be resolved locally, you can apply to the Secretary of State for Communities and Local Government.