How to apply for a licence to work with animals as a business and what conditions you need to follow.

Under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018, you'll need a licence to work with animals as a business.

You'll need a licence to:

  • sell animals as pets
  • provide or organise boarding for cats or dogs (including day care)
  • hire out horses
  • breed dogs
  • keep or train animals for exhibition

What the legislation is for

Animal welfare legislation is designed to provide high welfare standards and levels of care for animals. 

The legislation promotes and ensures that five key needs are met:

  • need for a suitable environment
  • need for a suitable diet
  • need to be able to exhibit normal behaviour patterns (such as exercise)
  • need to be housed with, or apart from, other animals
  • need to be protected from pain, suffering, injury and disease

Conditions

The guidance notes have further information on what is required to meet the conditions of each licence. They also provide advice on how you could achieve a higher DEFRA (Department for Environment, Food and Rural Affairs) star rating.

The Government has set conditions for each licence type which are the same across the county. We cannot change these conditions as they are set out in the legislation.

Application forms and guidance notes

If you need a copy of any of these application forms in plain text, email licensing@sutton.gov.uk.

 

How to apply

We can only accept your application if your premises are within Sutton.

You will also need to enclose:

  • a plan of the premises
  • a copy of your insurance policy
  • operating procedures
  • risk assessments (including fire)
  • infection control procedure
  • qualifications
  • training records for any other persons involved in the business

Post your completed form and supporting documents to:

London Borough of Sutton
Licensing Team
Civic Offices
St Nicholas Way
Sutton
SM1 1EA

You should keep a copy of the completed form for your own records.

Permissions

We recommend that you check that you have the correct permissions to use the property or premises for the business. For example, there are restrictions on running businesses in domestic Council properties.

It's important to do this before applying as the application fee is not refundable. We will carry out checks to make sure all relevant permissions, such as planning consent and housing permissions, are in place at the application stage.

Once we've received your completed application and payment, we will examine the information provided and contact you to arrange an inspection.

Fees

Details of the fees payable are available on our fees page.

All of our fees are split into 2 parts. The first part of the fee is payable upon application and is non-refundable. The second part of the fee covers the cost of processing your application, any inspection and follow-up work.

If your application is successful the second part of the fee is payable before the licence is issued. If you do pay both parts of the fee upfront and your application is not successful, the second part fee is refundable.

You can pay online or over the phone by calling 020 8770 5000. 

Inspections

All premises will be inspected before the licence is granted. This is so we can be sure the licence holder can meet the requirements of the physical environment in which the animals will be kept.

The inspector will also check to make sure you have specific knowledge and documents.

Specialist knowledge

You should have specialist knowledge of the animal you're caring for and a clear understanding of its needs and welfare. This would include the animals' mental and physical health, feeding, and knowledge of environmental enrichment.

You should be able to demonstrate that you have researched and followed expert guidance in order to carry out your role.

Records

You should keep comprehensive records. These must contain all the information required by the conditions that apply to your licence.

Risk management

You should have an understanding of the risks involved in caring for the animal. This includes an extensive risk assessment and written policies and procedures that are reviewed regularly. These documents should be available for the inspector to examine.

Training procedures

You should have training procedures in place to make sure staff know what is expected of them. You should also have clear evidence of good supervision of staff.

Star rating

Based on the application, and the information given to us at the inspection, we will assess the risk rating. We will award stars using a scoring method created by DEFRA.

Low-risk premises can attain up to 5 stars. Premises that have been assessed as higher risk can be awarded up to 4 stars. If you're not satisfied with the decision, you can make improvements to address highlighted issues and ask for a re-inspection.

A premise with a lower star rating is not necessarily a premise to avoid. There are other factors that have to be considered such as the length of time the licence holder has been operating. New businesses are likely to be assessed as slightly higher risk simply because there is no history of good practice that can be considered.

We would advise that, as stated above, the scoring method is one we must use to comply with Government requirements, and the ratings given should not be seen as a recommendation by the Council.

Issuing your licence

After you've been inspected (and upon completion of any required remedial works), we aim to issue your licence within 10 working days.

Length of licence

A licence lasts for between 12 months and 26 months, depending on the star rating.

An annual fee is due each year for those licences issued for over a 12-month period.

You should apply to renew your licence 6 weeks before your current licence expires.

Public register

Reference Number: 23/01037/PERAN
Trading Name:  Zoolab South
Activity: Keeping/Training for Exhibition
Renewal Date: Oct-2026

Reference Number: 23/00821/ANBOR 
Trading Name:  Just-Paws
Trading Address: 51 Taunton Close, Sutton, SM3 9NG
Activity: Boarding Dogs
Star rating: 2 Star/ 1 Year
Renewal Date: Aug-2024 (renewal in progress)

Reference Number: 23/00761/ANBOR
Trading Name:  Hot Dog Saloon
Trading Address: 19 Grandison Road KT4 8LU
Activity: Boarding Dogs
Star rating: 3 Star/ 2 Year
Renewal Date: Sep-2025

Reference Number: 24/00537/ANBOR
Trading Name:  Baxters Doggy Boarding & Daycare Ltd
Trading Address: 24 Vernon Road, Sutton, SM1 4QX
Activity: Boarding Daycare Dogs
Star rating: 4 Star / 2 Year
Renewal Date: Jul-2026

Reference Number: 23/01482/ANBOR  
Trading Name:  Groomingtails
Trading Address: 315 Croydon Road SM6 7LB
Activity: Boarding Daycare Dogs
Star rating: 3 Star / 2 Year
Renewal Date: Nov-2025

Reference Number: 21/01557/PETR
Trading Name:  Pets Place (WP) Ltd
Trading Address: 105 Central Road, Worcester park KT4 8DY
Activity: Selling animals as pets
Star rating: 3 Star / 2 Year
Renewal Date: March 2026

Reference Number: 24/00042/ANBOR
Trading Name:  Paws Park Walks
Trading Address: 164 Wickham Avenue SM3 8EA
Activity: Boarding Dogs
Star rating: 5 Star / 3 Year
Renewal Date: April 2027

Reference Number: 23/00309/ANBOR
Trading Name:  Sams Place
Trading Address: 25 Crichton Avenue, Wallington SM6 8HL
Activity: Boarding Dogs
Star rating: 3 Star / 2 Year
Renewal Date: 31-Mar-2025

Reference Number: 24/00098/ANBOR
Trading Name:  Acres 4 Dogs
Trading Address: Seven Acre Stables Carshalton Road SM7 3HZ
Activity: Boarding Daycare Dogs
Star rating: 5 Star / 3 Year
Renewal Date: Apr-2027

Reference Number: 22/00380/RIDE
Trading Name:  The Diamond Centre For Disabled Riders
Trading Address: Woodmansterne Road, Carshalton SM5 4DT
Activity: Hiring out horses
Star rating: 5 Star / 3 Year
Renewal Date: Mar-2025

Reference Number: 22/00378/PERAN
Trading Name:  Charlotte Wilde Ltd
Activity: Keeping/Training for Exhibition
Star rating: 3 Year
Renewal Date: Mar-2025

Reference Number: 23/00058/ANBOR
Trading Name:  Sprucedale Cattery
Trading Address: 4 Sprucedale Gardens SM6 9LB
Activity: Boarding Cats
Star rating: 3 Star / 2 Year
Renewal Date: 31-Mar-2025

Reference Number: 24/00626/ANBOR
Trading Name:  Lolli's-Pups
Trading Address: 11 Churchlands Way, Worcester Park, KT4 8RE
Activity: Boarding Dogs
Star rating: 4 Star / 2 Year
Renewal Date: May-2026

Reference Number: 23/00164/ANBOR
Trading Name:  Oaks Cattery
Trading Address: 11 Oakhurst Rise, Carshalton SM5 4AG
Activity: Boarding Cats
Star rating: 3 Star / 2 Year
Renewal Date: 31-Mar-2025

Reference Number: 23/00200/ANBOR
Trading Name:  Claudia's Creature Comforts
Trading Address: 9 Church Hill Road, Cheam SM3 8LF
Activity: Boarding Dogs    
Star rating: 3 Star / 2 Year
Renewal Date: 31-Mar-2025

Reference Number: 23/00183/ANBOR
Trading Name:  Scoobie Dogs Ltd
Trading Address: 30 Egmont Road, Sutton, SM2 5JN
Activity: Boarding Dogs    
Star rating: 4 Star / 2 Years
Renewal Date: Apr-2025

Reference Number: 22/01530/PETR
Trading Name:  Maidenhead Aquatics
Trading Address: Woodcote Green Nursery Woodmansterne Lane SM6 0SU
Activity: Selling animals as pets    
Star rating: 5 Star / 3 Year
Renewal Date: Dec-2025

Reference Number: 22/01614/PETR
Trading Name:  Koi And Water Gardens Ltd
Trading Address: 150 Epsom Road, Sutton SM3 9ES
Activity: Selling animals as pets    
Star rating: 5 Star / 3 Year
Renewal Date: Dec-2025

Reference Number: 22/01871/ANBOR
Trading Name:  Bruce's Doggy Daycare
Trading Address: Woodcote Green Nursery Woodmansterne Lane SM6 0SU
Activity: Boarding Daycare Dogs
Star rating: 5 Star / 3 Year
Renewal Date: Feb-2026

Reference Number: 23/00100/DOGB
Trading Name:  Picture Perfect Pups
Trading Address: 62 Malden Road, Cheam SM3 8QF
Activity: Dog Breeding
Star rating: 5 Star / 3 Year
Renewal Date: 31-Mar-2026

Reference Number: 23/01576/ANBOR
Trading Name:  Doggy Bow Wow
Trading Address: 67 Pine Ridge, Carshalton, SM5 4QQ
Activity:  Home boarding
Star rating: 2 Star / 1 Year
Renewal Date: Feb-2025

Contact the Licensing Team to check whether a particular premises or business is licensed.